Customer Care
For complete information about destinations, charges, delivery estimates, delays, tracking, and address issues, see our Shipping Policy.
Processing and Shipping
Nature’s Serenity products are prepared by a small business in Fredericksburg, Texas. Processing and delivery estimates may vary according to inventory, order size, destination and carrier conditions.
Order Help
For order help, email support@natures-serenity.com.
Damaged or Incorrect Orders
Email support@natures-serenity.com with your order number, a description of the issue and photographs where relevant.
Returns and Exchanges
Contact support@natures-serenity.com with your order details so the request can be reviewed based on the circumstances.
Candle Care
- Place the candle on a stable, heat-resistant surface.
- Trim the wood wick before each burn.
- Keep the melt pool free from debris.
- Never leave a burning candle unattended.
- Keep away from drafts, children and pets.
- Stop use when an unsafe amount of wax remains.
Wax-Melt Safety
- Use only in an approved wax warmer.
- Do not add water.
- Do not use on a stovetop.
- Never leave unattended.
- Keep away from children and pets.
- Allow the wax and warmer to cool before handling.
Contact Information
Email support@natures-serenity.com.