Effective Date: August 17, 2026
Last Updated: August 17, 2026
This Shipping Policy explains the shipping practices that apply to retail orders placed through natures-serenity.com (the “Site”) and fulfilled by Nature’s Serenity, LLC (“Nature’s Serenity,” “we,” “us,” or “our”).
1. Where We Ship
We currently ship only to eligible addresses within the United States. An address is eligible when the Site offers a shipping method for that address during checkout.
We do not currently offer international shipping. We also do not ship to an address for which no shipping option is presented at checkout.
Availability for Alaska, Hawaii, U.S. territories, military addresses, post-office boxes, or other special-address formats depends on whether checkout accepts the address and offers a shipping method. Please contact us before ordering if you are unsure whether we can serve a particular destination.
2. Shipping Methods and Charges
For eligible U.S. orders below the free-shipping threshold, Standard Shipping is currently $7.10, before any applicable tax.
Free Standard Shipping is currently available when the qualifying merchandise subtotal is $100 or more after discounts. Taxes, shipping charges, gift-card purchases, and other non-merchandise amounts do not count toward the threshold unless checkout expressly indicates otherwise.
The shipping methods, charges, and free-shipping eligibility displayed during checkout control for the order. Any special promotion may have additional conditions disclosed with that promotion.
3. Estimated Shipping and Delivery Time
Our current estimated shipping and delivery window for eligible U.S. orders is generally 1–5 business days after an order is accepted. Business days are Monday through Friday, excluding federal holidays.
This estimate includes the time ordinarily needed to prepare the order and for carrier transportation. It is an estimate rather than a guaranteed delivery date unless we expressly provide a written guarantee for a particular order.
Orders placed on weekends or holidays begin processing on the next business day. Handcrafted or small-batch products, unusually large orders, temporary inventory constraints, severe weather, peak-season volume, carrier disruptions, emergencies, or other circumstances may require additional time.
If a product page, checkout, order confirmation, or direct written communication provides a more specific estimate for an order, the most specific applicable estimate will govern.
4. Order Confirmation and Address Review
Customers are responsible for providing a complete and accurate recipient name and shipping address. Please review this information carefully before submitting an order.
If you discover an address error, email support@natures-serenity.com as soon as possible. We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that a change or carrier intercept will be possible after fulfillment has begun.
If we make an addressing or fulfillment error, we will be responsible for correcting our error.
5. Shipment Confirmation and Tracking
When tracking is available, shipment-confirmation information will be sent to the email address associated with the order. Tracking information may take time to update after a carrier receives the package.
A carrier’s estimated arrival date may change during transit and is not a guaranteed delivery date unless the applicable carrier service expressly provides such a guarantee.
6. Delays and Order Cancellation
We make reasonable efforts to ship within the time stated for an order.
If we learn that we cannot ship within the promised time, we will provide any notice, revised shipping estimate, opportunity to consent to the delay, cancellation option, and prompt refund required by applicable law.
If we determine that we cannot fulfill an order, we may cancel it and issue a full refund of the affected amount, including applicable shipping charges paid for unshipped merchandise.
Customers may contact us about cancellation before shipment. We will honor cancellation rights required by law, but we cannot guarantee a customer-requested cancellation after the order has entered fulfillment or been transferred to a carrier.
7. Incorrect, Incomplete, Refused, or Undeliverable Addresses
If a package is returned because of an incorrect or incomplete address supplied by the customer, refusal of delivery, failure to claim the package, or another circumstance attributable to the recipient, we will contact the customer when reasonably possible.
Additional shipping charges may be required before an eligible order is resent. Any refund, deduction, or reshipment will be handled consistently with applicable law and our Returns & Refunds Policy.
8. Packages Marked Delivered but Not Located
If tracking shows that a package was delivered but you cannot locate it, please contact us promptly. We may ask you to verify the shipping address, check the immediate delivery area, contact household members or neighbors, and cooperate with a carrier inquiry.
A carrier delivery scan does not eliminate any customer right or remedy provided by applicable law.
9. Lost, Damaged, Missing, or Incorrect Orders
Please inspect your order promptly after delivery. For a lost shipment, damaged or defective product, missing item, or incorrect item, email support@natures-serenity.com with your order number, a description of the issue, and photographs when relevant.
These matters are also governed by our Returns & Refunds Policy. Nothing in this Shipping Policy limits a right or remedy that applicable law requires us to provide.
10. Warm Weather and Product Condition
Candles and wax melts may be affected by high temperatures during transportation or after delivery. Minor softening, sweating, surface variation, or similar cosmetic change does not necessarily make a product unsafe or defective.
Please retrieve packages promptly when possible and allow heat-affected wax products to return to room temperature before handling or opening them. If a product arrives materially damaged or unusable, contact us as described above.
11. Risk, Title, and Consumer Rights
Nothing in this Shipping Policy is intended to transfer risk of loss earlier than permitted by applicable law, waive responsibility for our own fulfillment errors, or restrict a customer right that cannot lawfully be waived.
12. Relationship to Other Policies
This Shipping Policy is incorporated into our Terms & Conditions. Returns, refunds, damaged merchandise, incorrect orders, and related remedies are addressed further in our Returns & Refunds Policy.
If a conflict concerns a return- or refund-specific matter, the Returns & Refunds Policy controls unless applicable law requires otherwise.
13. Contact Us
Questions about shipping or an existing order may be directed to:
Nature’s Serenity, LLC
Fredericksburg, Texas
Email: support@natures-serenity.com
Additional contact information is available on our Contact Us page.